Definitions
For the purposes of this Return & Refund Policy:
● “Company” (referred to as either “the Company”, “We”, “Us” or “Our” in this Policy) refers to MYHOME 1980 SDN. BHD.
● “Goods” refers to the items offered for sale on the Service.
● “Orders” means a request by You to purchase Goods from Us.
● “Service” refers to the Company’s products and online store.
● “You” means the individual accessing the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Return & Refund Policy
At MYHOME 1980 SDN. BHD., we are committed to providing high-quality electrical household appliances, including smart home devices, kitchen appliances, cleaning appliances, and air & cooling solutions. If you are not fully satisfied with your purchase, we are here to help.
Return Eligibility
You have the right to return your purchased Goods within 30 days from the date you receive them, subject to the conditions outlined below:
- The item must be unused, in its original condition, and free from any signs of wear or damage.
- The item must be returned in its original packaging, including all accessories, manuals, and components.
- Proof of purchase (such as order confirmation or receipt) must be provided.
Returns that do not meet these conditions may not be accepted.
Refund Process
Once we receive your returned item, our team will inspect it to ensure it meets the return eligibility criteria.
- If your return is approved, your refund will be processed accordingly.
- Refunds will be issued using the original method of payment where possible.
- Please allow a reasonable processing time for the refund to be completed after approval.
You will be notified via email regarding the status of your return and refund.
Late or Missing Refunds
If you have not yet received your refund:
- Please first check your bank account again.
- Then contact your payment provider or bank, as processing times may vary.
- If you have completed these steps and still have not received your refund, please contact us for further assistance.
Cancellation Policy
We understand that sometimes plans change. You may request to cancel your order under the following condition:
- Orders can be cancelled within 12 hours of placement.
If your cancellation request is made within this time frame:
- Your order will be cancelled, and a full refund will be processed.
If your request is made after 12 hours:
- Your order may have already been processed or shipped, and cancellation may no longer be possible. In such cases, you may refer to our return policy once the item is received.
Damaged or Incorrect Items
If you receive a product that is defective, damaged, or incorrect:
- Please contact us as soon as possible with relevant details and supporting evidence (such as photos).
- We will review the issue and provide an appropriate resolution, which may include a replacement or refund where applicable.
Exchanges
If you wish to exchange an item:
- Please contact us to arrange the return and replacement process.
- Exchanges are subject to product availability.
Contact Us
If you have any questions about our Return & Refund Policy, please contact us:
MYHOME 1980 SDN. BHD.
Email: my-home1980@outlook.com
Address: NO. 54 JALAN JAMBU 6 TAMAN KOTA MASAI 81700 PASIR GUDANG JOHOR